What Would an Organization's CT Scan Look Like? |
Organizations "think." Information goes into its ears, in the form of Customer Service Representatives or Sales Agents. It gets processed according to rules. Those rules have multiple origins:
- Formal organizational instruction
- Peer-to-peer learning
- Casual external information sources (third party web content, Wikipedia)
- Professional instruction (e.g., CSQE software quality training)
- Academic instructions ("school learning")
- Industry seminars
- Vendor instruction
- Customer information sharing
Posts on EnterpriseRules.com look at ways in which enterprises implement what they "know."
Image by Thirteen of Cubs via Flickr
Image by Thirteen of Cubs via Flickr